Comments on: Services and software http://d-kriptik.com/blog/2005/12/12/services-and-software/ Bridging the technology gap between techies and everyone else. Mon, 29 Mar 2010 23:39:43 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Custom Software Development http://d-kriptik.com/blog/2005/12/12/services-and-software/comment-page-1/#comment-69284 Custom Software Development Wed, 24 Dec 2008 06:46:25 +0000 http://d-kriptik.com/blog/?p=61#comment-69284 Thanks for sharing this information. I am agree with your view that software company want to provide best services to the customer to meet their needs and strengthen their communities. Thanks for sharing this information. I am agree with your view that software company want to provide best services to the customer to meet their needs and strengthen their communities.

]]> By: D-kriptik Blog » Blog Archive » Services and software 2 http://d-kriptik.com/blog/2005/12/12/services-and-software/comment-page-1/#comment-353 D-kriptik Blog » Blog Archive » Services and software 2 Tue, 07 Feb 2006 07:45:07 +0000 http://d-kriptik.com/blog/?p=61#comment-353 [...] Web 2.0 bubbles aside, this brought to mind an old post here, in reference to businesses catering to small businesses and home users. Selling software is so last century, much like long distance call fees. New software is distributed for free virtually immediately after its development, regardless of a company's desire to sell it, and we could chat about ways to control that, but I don't think there is much point in that. Services are what matter now. A company could build custom software into your architecture and then provides services to clients through this infrastructure. Or, a company could give away their software, perhaps even open source it, and then support customers in using it - build a custom architecture for clients out of it, add specific features requested by customers, support customer developers in modifying it, etc. You know, services. [...] [...] Web 2.0 bubbles aside, this brought to mind an old post here, in reference to businesses catering to small businesses and home users. Selling software is so last century, much like long distance call fees. New software is distributed for free virtually immediately after its development, regardless of a company’s desire to sell it, and we could chat about ways to control that, but I don’t think there is much point in that. Services are what matter now. A company could build custom software into your architecture and then provides services to clients through this infrastructure. Or, a company could give away their software, perhaps even open source it, and then support customers in using it – build a custom architecture for clients out of it, add specific features requested by customers, support customer developers in modifying it, etc. You know, services. [...]

]]> By: Ray Potter http://d-kriptik.com/blog/2005/12/12/services-and-software/comment-page-1/#comment-29 Ray Potter Mon, 12 Dec 2005 20:23:22 +0000 http://d-kriptik.com/blog/?p=61#comment-29 Fantastic post. Services to support software deployments is really nothing new, and the author is spot-on in saying that "Companies will sell solutions, not products." And they absolutely should. From a capitalism/free market perspective, how much money was lost by companies like <a href="http://www.amdocs.com" rel="nofollow">Amdocs</a> or <a href="http://www.broadvision.com" rel="nofollow">Broadvision</a> who several years ago were (but not always, of course) supporting <i>third-party consultants</i> to implement those solutions rather than delivering support directly to the end customer? We have already seen a change for non-proprietary software deployments. The state of Massachusetts has <a href="http://www.eweek.com/article2/0,1895,1863060,00.asp" rel="nofollow">elected</a> to implement only non-proprietary office productivity formats as of January 1, 2007. This decision not delivers a blow to Microsoft (especially as other states possibly follow suit .. or perhaps even the Federal government) and essentially supports the blog author's concept of software becoming a commodity. In this example, the software itself will likely be free (or <i>very</i> low cost), but how much money will Massachusetts spend to deploy, support, and train for the open solution? You can bet many companies are standing in line for that contract. Hopefully the pros at D-kriptik will have ample opportunities to support open software deployments and contribute to the community to develop/enhance those solutions. Fantastic post.

Services to support software deployments is really nothing new, and the author is spot-on in saying that “Companies will sell solutions, not products.” And they absolutely should. From a capitalism/free market perspective, how much money was lost by companies like Amdocs or Broadvision who several years ago were (but not always, of course) supporting third-party consultants to implement those solutions rather than delivering support directly to the end customer?

We have already seen a change for non-proprietary software deployments. The state of Massachusetts has elected to implement only non-proprietary office productivity formats as of January 1, 2007. This decision not delivers a blow to Microsoft (especially as other states possibly follow suit .. or perhaps even the Federal government) and essentially supports the blog author’s concept of software becoming a commodity. In this example, the software itself will likely be free (or very low cost), but how much money will Massachusetts spend to deploy, support, and train for the open solution? You can bet many companies are standing in line for that contract.

Hopefully the pros at D-kriptik will have ample opportunities to support open software deployments and contribute to the community to develop/enhance those solutions.

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