We received an email that had the following paragraph in it, which was in response to the “Customer service and pride” post a couple of weeks ago. Note: The company name was redacted by me, as the following paragraph was contained in a personal message and not an official statement from the company.
I agree with the comments you made regarding customer service. That
type of outlook made the difference at xxxxxxxx. Fortunately the
philosophy you describe was shared by many people at the company.
Suffice it to say, the company in reference has a worth in the hundred of millions (USD), is still customer focused, and is continuing to grow rapidly and successfully. They should serve as an example to us all.